Privacy Policy

We take the privacy of our users seriously. We have made an effort to write our policy in a clear and accessible manner. Please let us know if you encounter any unresolved issues through our feedback channels.

Definitions

Let’s clarify some definitions that will help you better understand our policy. When we say “we,” “us,” or “CleanVDS.com,” we refer to “CleanVDS.com” LLC, which operates under the laws of the United States and the State of Wyoming. When we say “you” or “customer,” we refer to any individual or legal entity using our services—our products and solutions, collectively referred to as “services”—as well as our website at www.CleanVDS.com.

Key Questions and Answers

How do we handle the information stored with us?

We are committed to safeguarding the information stored with us and employ various security technologies and measures designed to protect against unauthorized access. However, we recommend that you store your data in encrypted form.

How do we process your financial and credit card information?

We use third-party payment providers who collect and store your financial information on our behalf.

Under what circumstances do we disclose your personal data?

The only circumstance under which we are obligated to disclose your personal data is upon receiving a lawful request from an Irish government authority, issued in accordance with the applicable laws of Ireland. This matter deserves special attention and is described in more detail in the “Legal Requirements” section.

Information You Provide

We may collect information about how and when you use our services. This may include your IP address, time and date of access, the browser used, and your activities within the services.

Cookies, Tracking Pixels, and Related Technologies

When you visit www.CleanVDS.com, the website uses “cookies” collected by us or third parties. Cookies are strings of code stored on your computer. We use these to gather information such as the time you visit our website, your use of services, your browser type and version, operating system, and other similar data. Cookies may also be used to track your usage for advertising purposes on other sites. You may opt out of receiving targeted advertising, as detailed in Section 12 of “How Your Data is Used.” You can also delete cookies from your computer following your browser’s instructions. However, blocking cookies may limit or prevent your use of some services.

How Your Data is Used

To facilitate the use of our services. For instance, if you provide your personal data on our website but do not subscribe to any service, we may email you to ask whether you wish to sign up. If you are using one of our services and we believe you may benefit from another, we may notify you via email.
To issue invoices and collect payment. This includes sending emails, invoices, receipts, overdue notices, and alerts when additional payment information is needed. We use third parties to securely process credit card transactions and send them your payment information.
To send system alerts. For example, we may notify you of temporary or permanent changes to services, scheduled maintenance, new features, updates, abuse warnings, or changes to this Privacy Policy or our Terms of Service.
To enforce our Terms of Service and applicable law, including the development of tools and algorithms to prevent abuse.
To provide customer support.
To protect the rights and safety of users, third parties, and ourselves.
To comply with legal obligations under the laws of Ireland, the United States, and the European Union, such as responding to valid subpoenas, court orders, and law enforcement directives.
To conduct legal investigations and defend ourselves in legal, arbitration, or equivalent proceedings.
To communicate with you about your account for informational (non-promotional) purposes.
To transfer your information in the event of a sale, merger, consolidation, or acquisition. Any buyer will be subject to this Privacy Policy.
To send you informational and promotional content. You may unsubscribe at any time by following the instructions in our emails.
To deliver targeted ads on other websites based on your activity. You can opt out of targeted advertising.

Legal Compliance

More information on compliance with Irish legislation::

Respect for the privacy and security of the data you store with CleanVDS.com LLC is at the core of our approach to handling legal requests. When we receive a legal request, our team reviews it to ensure it complies with applicable legal requirements and our internal policies. For us to comply with such a request, it must be submitted in writing, signed by an authorized official of the requesting authority, and issued in accordance with the relevant law. If we believe a request is overly broad, we will seek to narrow its scope. We notify users about legal requests when appropriate, unless prohibited by law or court order.

The government must follow due legal process—such as a subpoena, court order, or request from the Irish police—in order to compel CleanVDS.com LLC to disclose user information.

Data Retention

We retain client logs and personal data for at least 36 months. This is done to help diagnose and resolve issues that are often reported to us weeks or even months after they occur. Traffic logs, however, are typically stored for 12 months..

ackups and logs may be stored longer in exceptional cases. For example, if a long-term issue requires investigation, relevant logs may be retained. If a server containing backups or logs is temporarily offline due to an error, the data cannot be deleted until the server is restored.

These cases are rare and, when they occur, temporary.

Data Security

We are committed to protecting your personal data. We use a range of security technologies and measures to protect information from unauthorized access, use, or disclosure. CleanVDS.com LLC has a corporate policy requiring all personnel not to disclose personal data to unauthorized third parties. However, please note that CleanVDS.com LLC cannot eliminate all security risks associated with data collection, disclosure, and storage. Breaches and errors may occur. We do not guarantee that our safeguards will prevent unauthorized access to your data.

Changes to the Privacy Policy

Although most changes are likely to be minor, CleanVDS.com may revise its Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any updates. Continued use of this website after any changes to this Privacy Policy indicates your acceptance of those changes.